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Customer Services:
Your Privacy
When you shop with us we will record your name, address, phone number, and payment details, as well as the details of your order. Credit and debit card numbers are deleted from our server when an order is complete, and are not stored on computer. We take customer confidentiality very seriously and will always aim to do all that we reasonably can to ensure that personal information is held securely and treated with proper respect.
If you have any questions not covered below, then please give us a call on 015396 21884 and we will do our best to help you.
What information do I need to give you when I shop online?
Your order will be accepted online if you give us, as a minimum, your name, address, phone number and e-mail address. You can leave your payment details on our secure server, but if you choose not to, that's fine - we will phone you for this information.
What we do to protect your privacy
Your sales history, payment details, telephone numbers and e-mail addresses are used only in the administration of customer accounts by John Jordan Limited. We will not divulge this information.
All members of our staff are aware of the importance of confidentiality and customer privacy. Password protection is in place as appropriate, and our office computer systems are protected by the latest proprietary firewall technology.
Card details and copy invoices are stored securely in paper form for five years before being shredded or burned. Card details are not stored on computer. John Jordan Limited (trading as Spire Bags) is registered with The Data Protection Registrar under the terms of The Data Protection Act 1998.
You may choose to allow us to add your name to a mailing list which we may make available to third parties whose products and services we approve of. This list contains only your name and address. You will be given the opportunity to "opt in" for third party mailings towards the end of the online order process.
Keeping information up to date
Please feel free to contact us at any time to check or update the information we hold on you, e.g. on a change of name or address.
